Business
etiquette
and
customs world-wide
“Different countries – different
customs” (A German proverb)
About 40% of all foreign business fails because business
partners of different nationalities do not understand each
other. In about 70% of the cases, the reasons for this are
rooted in behavioral discrepancies.
Did you know... |
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Did you know that the Russian salutation using
the first name and patronym is not only done when greeting
in private, but is absolutely required in business settings? |
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Did you know that the German sign for OK closing
thumb and forefinger into an “O” doesn’t
mean “Everything OK” at all in France, but instead, “Zero” or “Worthless”? |
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Did you know that in Austria the titles of “Master”, “Doctor”, “Official
counselor”, “Parliamentary counselor”,
etc., are not only used in business but in private life,
too? |
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Did you know that in Italy the title “ Dottore” or “Dottoressa” is
used to show one’s esteem, and it is correct to use
it even if the person has never been awarded the title? |
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Did you know that the English don’t
only say “I’m sorry” to excuse themselves,
but also to say "No"? |
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Did you know that the English “How do
you do” and “ Why don’t you” are
no questions at all? |
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Did you know that you could offend your Italian
business partner during a dinner invitation if you ordered
a cappuccino after an opulent meal? |
The
training goals – your benefits
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Your will make your decisions with greater
confidence when dealing with international business partners.
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You will interact self-confidently by communicating
more effectively and leaving a more reliable impression.
This will be absolutely decisive for your success. |
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You will learn how to expand your range of
personal communication with foreign partners and thereby
increase your number of business contacts. |
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You will gain experience that allows you to
lead negotiations comfortably in foreign countries. |
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Pre-judgements and intercultural misunderstandings
will belong to the past. |
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You will optimize your personal discussion
style for a specific country and use your communication skills
to lead discussions toward successful results. |
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You will learn how to promote country-specific intercultural
understanding. |
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You will enhance your business charisma and increase
opportunities for success.
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Languages:
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German, English and French
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Contents:
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Gaining confidence while working
in a cultural setting with different business traditions |
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A gesture can express a thousand words: Verbal and non-verbal
communication |
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Forms of relationship building
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The peacemaker and the inflexible egoist
Intercultural competence |
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What do international partners expect from the Germans? |
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Differentiating specific life styles |
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Appropriate behavior compatible with the country visited |
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Practicing empathy |
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Trying out unusual behavior patterns |
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Getting to know German openness |
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Cultural sensitivity and tolerance |
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Highly relevant soft skills |
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Thought and behavior along cultural patterns |
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Perceiving the German principle and value system in comparison
with other cultural settings |
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Understanding the logic of foreign negotiation and life
styles |
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Emotional re-thinking and re-evaluation |
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Experience with potential working relationships |
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Situations are evaluated in the light of role options
and negotiation alternatives |
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Getting to know the pitfalls and “faux pas” of
intercultural communication
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Themes:
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First contact, first meeting, receiving customers, greeting,
introducing yourself in meetings, interview procedures,
exchanging business cards, business negotiations, gender-specific
roles, dealing with all kinds of titles, the meaning of
money, discussions with co-workers, body language, gestures
and facial expressions, conflict management, negotiation
tactics, hierarchy in business, correspondence, conversation
and small talk, visiting a restaurant, guest and host roles,
presentations and negotiations, saying goodbye, etc.
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Methodology:
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The training we offer creates an effective learning
environment in which foreign situations are simulated and
acted out in role play. The training is practice-oriented,
theme-focused, and covers a wide range of interactive activities
and techniques including intercultural role play, situational
studies, practical applications, and short presentations.
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Target
groups:
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International teams |
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Managers dealing with international business situations |
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People planning longer stays in foreign countries |
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People who communicate frequently with foreign customers
and suppliers
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Countries:
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USA, Canada, all European, Asian, and South American
countries.
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Additional
Topics:
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German business etiquette for foreign managers held
in German, English, and French.
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For more information
 Contact
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